Frequently Asked Questions
We’re Here to answer all your questions.
Employees of participating Cost Centers within DHL Supply Chain that have chosen to participate in the rewards program are eligible to participate. Individual participants must agree to the Terms & Conditions upon initial registration.
The rewards program is an online reward platform technology that offers registered participants the opportunity to earn points for qualifying activities. Participants may redeem points for a wide variety of consumer goods and individual travel from the online catalog of awards.
Points are awarded for various safety activities such as completing safety training, having no accidents or unexcused absences, and a Samsara safety score of higher than 90.
See the Rewards tab, once you log in, for full details.
1. Make your selection in the shopping catalog.
2. Add your selection to your shopping cart.
3. Proceed to checkout.
As soon as you have placed an order, you will receive a confirmation e-mail with the details of your order.
Click on the my profile icon at the top right of the screen next to the shopping cart and choose the My Orders option.
Yes, just update the shipping address when completing your order to have awards delivered to a new address.
Make sure to inspect your award within 24 hours of receipt. If you do find an issue with the item, click on the Contact Us tab and choose Order Support in the Subject box to submit your question or request there.
Click on the Contact Us tab at the bottom of the page and choose Order Support in the Subject box to submit your question or request there.
In stock items normally deliver in 4-5 business days. Drop ship items normally deliver in 10-15 business days.
Click on Contact Us at the bottom of the page and choose Order Support in the Subject box to submit your question or request there.
Our goal is your 100% satisfaction. If you find it necessary to return merchandise, click on the Contact Us tab and choose Order Support in the Subject box to inquire about how to return an item. All returns must be packed in the original manufacturer’s box and include all original packing materials & accessories.
Defective televisions and large appliances must be handled directly with the manufacturer under their warranty procedures.
Other defective products must be returned in their original manufacturer’s box with all accessories included.
Click on the Contact Us tab and choose the Order Support option to initiate a return request.
Click on Contact Us at bottom of the page and choose Program Support in the Subject box to submit your question or request there.
Click on the my profile icon at the top right of the screen next to the shopping cart and choose the My Profile option.
Tenstreet, LLC administers the program on behalf of DHL Supply Chain.
The security and confidentiality of your personal information is important to us. We have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use. We have a comprehensive written information security program that complies with applicable law and generally accepted industry standards.
For example, we use TLS encryption to protect the data collection forms on our website. In addition, access to your personal information is restricted in our offices. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Employees with access to personal information are kept up-to-date on our security and privacy practices.
It is important for you to protect against unauthorized access to your computer and other devices you used to access the platform. Be sure to log out of your account or to close your browser after you have completed your visit to the Platform.